Warranty Terms
Eden gems warranty conditions
Eden gems provides a full statutory warranty against manufacturing and material defects for genuine ADDA gems brand products purchased at Eden gems' own stores (including online stores). The warranty applies only to damage which, in Eden gems' opinion, has not been caused by accident or improper use, normal wear and tear, modification, attempted repair, negligence or failure to follow Eden gems' specific product care instructions. You can read the recommended care procedures here at any time. Any item found to be defective under warranty may, at the discretion of Eden gems:
- Replaced with an identical item if available;
- Replaced by an item of comparable value;
Damaged goods should be returned to the Eden gems store. Warranty service is provided free of charge. Keep your proof of purchase or delivery, proof of gift or certificate of authenticity in case you need to make a warranty claim. The document or certificate is used to confirm the purchase and the authenticity of the purchased goods and the right to a warranty. These warranty conditions apply if other specific warranty conditions do not apply to specific goods. The company Eden gems reserves the right at any time at its own discretion to make changes or modifications to the warranty conditions that will be valid for the future. The warranty does not affect your statutory rights.
The warranty covers the repair of accessories (chains, locks, buckles, rings, etc.), damaged stones cannot be replaced.
Loss or damage to jewelry due to improper care or storage is not covered by the warranty.
Jewelry repair is done within 3 months. Every working day from 11:00 to 19:00 you can leave your jewelry for repair at the ADDA Prague store.
Proof of purchase
Keep the invoice or receipt as proof of purchase.
For goods purchased in a store, the cashier's receipt serves as proof of purchase, which will also be required when claiming the warranty. Keep it.
For goods purchased from an online store, the invoice or electronic receipt serves as a guarantee.
For all online purchases, if you want to claim the goods using a warranty, etc., you must provide an invoice or a receipt.
The warranty applies to free jewelry cleaning at all ADDA gems stores without limitation.